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Call Center Executive (Customer Support Representative – Travel Helpdesk)
Job Title: Customer Support Representative – Travel Helpdesk Department: Operations – Customer Service
​Location: Bengaluru
Employment Type: Full-time
Shift Timing: Day shift
Experience Required: Minimum 1-2 years in BPO (voice/email/chat support) Education: Graduate (mandatory)
Job Summary:
The Customer Support Representative will serve as the first point of contact for US -based travel customers requiring assistance with bookings, cancellations, rescheduling, itinerary changes, travel advisory support, refunds, or other travel-related services. The role involves delivering seamless support across multiple channels — voice, email, and chat — while strictly adhering to standard operating procedures, regulatory compliance, and SLA metrics.
3.Quality Analyst – Travel Helpdesk Process
Job Title: Quality Analyst – Customer Support Department: Quality Assurance
Location: Bengaluru
Employment Type: Full-time Shift
Timing: Day Shift
Experience Required: Minimum 3-4 years in a QA role, preferably in travel or international BPO
Education: Graduate (mandatory); certifications in QA or Six Sigma preferred
Job Summary:
The Quality Analyst is accountable for monitoring and evaluating customer interactions across voice, chat, and email channels to ensure delivery excellence, customer satisfaction, and regulatory compliance within the Travel Helpdesk domain.
2. Team Leader – Travel Helpdesk Process
Job Title: Team Leader – Customer Support Department: Operations – Travel Desk Location: As per project allocation Employment Type: Full-time
Shift Timing: Day Shift
​Location: Bengaluru
Experience Required: Minimum 3 years in a similar leadership role within an international BPO setup Education: Graduate (mandatory)
Job Summary:
The Team Leader is responsible for supervising a team of Customer Support Executives handling travel-related customer queries across voice, email, and chat channels for the US market. The position demands proactive leadership, sharp process knowledge, performance monitoring, and rigorous adherence to KPIs and compliance parameters in a travel helpdesk environment.
4. Operations Manager – Travel Helpdesk Process
Job Title: Operations Manager – Customer Experience Department: Service Delivery – Travel Process
Location: Bengaluru
Employment Type: Full-time
Shift Timing: Day Shift
Experience Required: Minimum 4–5 years in call centre operations with international process exposure Education: Graduate (preferably in Business Administration or Operations Management)
Job Summary:
The Operations Manager will oversee end-to-end service delivery for the Travel Helpdesk process, managing team performance, driving operational excellence, and ensuring 100 percent adherence to client-defined SLAs and quality benchmarks.
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